Users Guide

Start a remote session
Prerequisites
● You must have administrator rights on the system.
● Ensure that a remote session has been initiated by the Dell technical support agent.
About this task
In certain circumstances, the technical support agent must remotely access your system to troubleshoot and resolve the issue.
In such circumstances, allow the technical support agent to remotely access your system.
NOTE: Start a remote session only after the technical support agent enables the session. If you try to start a remote
session before the support agent enables it, an error message is displayed.
Steps
1. Open SupportAssist and click the Get Support tab.
2. In the Let us work on your PC remotely section, click Start a remote session.
3. Select I agree to the terms and conditions and click Finish.
Results
A remote session is initiated.
Send files to Dell technical support
About this task
Send files describing the issue on your system or any specific file requested by the support agent. You can send the following
files:
● ZIP
● RAR
● TXT
● JPEG
● PNG
● GIF
● DOCX
● DOC
● ODT
● PDF
● XLS
● XLSX
NOTE: The maximum size of the file that you can send is 4 MB.
NOTE: You can send only three files in a day. If you have multiple files, compress and send the files as a ZIP file.
Steps
1. Open SupportAssist and click the Get Support tab.
2. On the right pane, click Upload Files.
3. Click Browse, select the required file, and then click Upload.
Results
After the file is sent, and the File uploaded successfully message is displayed.
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Getting support