Users Guide
Table Of Contents
- SupportAssist for Business PCs with Windows OS User's Guide
- Contents
- Introduction
- Getting started with SupportAssist for Business PCs
- Scanning your system hardware
- Optimizing your system
- Getting drivers and downloads
- Troubleshooting common issues
- History overview
- Getting support
- Frequently asked questions
- Resources
Getting support
The Get Support page enables you to access the available help and support options for your system. The help and support
options that can be accessed vary based on the service plan of your system and your region. If internet connectivity is
unavailable, the Dell Technical Support contact numbers for your region are displayed.
NOTE: The Get Support page is displayed only if you have administrator rights on the system.
Figure 6. Get Support page
The following table describes the help and support features that are displayed on the Get Support page:
Table 6. Get Support page
Feature Description
Start a remote session Allow a technical support agent to access your system remotely
to troubleshoot and resolve an issue. See Start a remote session.
Upload files Send files to Dell Technical Support describing an issue on your
system or send files that are requested by a technical support
agent. See Send log files to Dell technical support.
NOTE: The maximum size of the file that you can send is 4
MB.
Upload log file If requested by the technical support agent, send the system
activity log file to Dell Technical Support. See Send log files to
Dell technical support.
Topics:
• Start a remote session
• Send files to Dell technical support
• Send log files to Dell technical support
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