Users Guide
Table Of Contents
- SupportAssist for Business PCs with Windows OS User's Guide
- Contents
- Introduction
- Getting started with SupportAssist for Business PCs
- Scanning your system hardware
- Optimizing your system
- Getting drivers and downloads
- Troubleshooting common issues
- History overview
- Getting support
- Frequently asked questions
- Resources
Troubleshooting common issues
The Troubleshooting page provides step-by-step instructions to help you resolve common issues by yourself without the
assistance of Dell technical support. On the Troubleshooting page, you can also access video tutorials for common hardware,
software, and operating system issues.
NOTE: Depending on the preferences selected by your IT administrator, you can access the links that are enabled on the
Troubleshooting page.
Figure 4. Troubleshooting page
If a hardware issue is detected during a scan or a support request is created for a hardware issue, the following links on the
Troubleshooting page are disabled:
● I want to check a specific piece of hardware
● I want to scan my entire PC
● My PC stopped responding or restarted unexpectedly. (I think it was a 'Blue Screen' Error.)
If you sign in to your system with non-administrator rights, you can use only the following links and the links in the How-to
Videos section:
● I want to check a specific piece of hardware
● I want to scan my entire PC
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