Users Guide

Steps
1. Open SupportAssist and click .
2. On the Get Drivers & Downloads tile, click Run Now.
● If there are any updates available for your system, the update type and the number of available updates are displayed on
the Get Drivers & Downloads tile.
NOTE: The notification on the tile depends on the severity of the update. For information about the type of
notifications that are displayed on the tile, see Notifications on Get Drivers and Downloads tile.
● If SupportAssist cannot detect updates available for your system, an appropriate message is displayed.
3. Click Update Now.
The drivers page is displayed.
NOTE: By default, all the updates are selected. You may review the list and clear the updates that you do not want to
install.
4. Click Install.
● For updates that are automatically installed, and Done status are displayed in the Status column.
● If the update must be manually installed, an Install link is displayed in the Status column after the download is complete.
The update can be installed by clicking the Install link.
NOTE: You may have to restart your system to complete the installation of certain drivers.
NOTE: If the download of an update is in progress, click to cancel the download. You cannot cancel an update
while the installation is in progress.
5. If an update requires restart, perform the following steps:
a. Click Restart Now to restart the system immediately.
SupportAssist prompts you to save your files and close all applications before you restart.
b. Click Restart to complete the installation.
6. Click Finish.
Results
The home page is displayed. The number of drivers that are installed is displayed on the home page.
Uninstall driver updates
Prerequisites
You must have administrator rights on the system.
About this task
If you encounter problems with your system after updating a driver, you may uninstall the update and restore the system to its
previous state.
Steps
1. Open SupportAssist and click the History tab.
2. On the History page, click the required Restore System link.
A message is displayed stating that the system will be restored to the state when the restore point was created.
3. Click Restore.
Results
The system restarts and the update is uninstalled.
Getting drivers and downloads
17