Users Guide

After the optimization is complete, an appropriate notification is displayed on the tile.
NOTE: The notification that is displayed on the tile changes automatically depending on the time when the optimization
was performed.
Optimize network
About this task
Optimize network settings on your system to maintain an efficient and reliable network connectivity.
Steps
1.
Open SupportAssist and click .
2. On the Optimize Network tile, click Run Now.
CAUTION: If you cancel the optimization while it is in progress, the changes that were applied are not
reversed.
After the optimization is complete, an appropriate notification is displayed on the tile.
NOTE: The notification that is displayed on the tile changes automatically depending on the time when the optimization
was performed.
Remove virus and malware
About this task
Isolate and remove files infected by virus and malware to keep your system secure. Also, detect and remove potentially
unwanted programs (PUPs) installed on your system. For instructions to remove PUPs, see Remove potentially unwanted
programs.
NOTE: The virus and malware removal feature is not available in certain regions, for example, China.
NOTE: The virus and malware removal capability is available only for systems with an active ProSupport Plus or ProSupport
Flex for Client service plan.
Steps
1.
Open SupportAssist and click .
2. On the Remove Virus & Malware tile, click Run Now.
CAUTION:
If you cancel the optimization while it is in progress, the changes that were applied are not
reversed.
After the optimization is complete, an appropriate notification is displayed on the tile.
NOTE:
The notification that is displayed on the tile changes automatically depending on the time when the optimization
was performed.
Remove potentially unwanted programs
About this task
Potentially unwanted programs (PUPs) are programs that are installed silently on the system while installing an application.
PUPs include spyware, adware and so on which may reduce the system performance or display unwanted advertisements.
SupportAssist detects PUPs present on the system during a manually initiated or automated virus and malware scan. If PUPs
are detected, the Remove Virus & Malware tile icon is displayed in red color and the number of PUPs that were detected are
displayed on the tile. You can review and remove these PUPs.
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Optimizing your system