Release Notes

Fixed issues
The following issues are fixed in this release:
● 2498: The SupportAssist deployment package downloaded from TechDirect was detected as harmful by Microsoft Defender.
● 3234: On the SupportAssist user interface, in the Remove Viruses & Malware tile, the View option was displayed instead of
the Run option even when no virus or malware is detected.
● 1890 and 1486: While deploying SupportAssist for business PCs using deployment tools such as SCCM, an error message
was displayed stating that the latest version of the application was already installed.
● 1073: When you initiated a Drivers & Downloads update, SupportAssist displayed No Updates Found even if there were
recommendations to install the drivers and downloads updates.
● 1018: If you canceled the SupportAssist uninstallation process while it was in progress, the Dell SupportAssist for business
PCs service would not start automatically.
● 1844: SupportAssist for business PCs installation failed when the Dell Data Vault component was unable to install its drivers.
Limitations
● SupportAssist is not supported on virtual machines.
● SupportAssist does not automatically perform diagnostic tests on components that require user intervention.
● SupportAssist does not support Transport Layer Security (TLS) versions—1.0 and 1.1.
● If Full Secure Sockets Layer (SSL) Inspection is enabled in system context mode, SupportAssist may not work as expected.
Resources
This section provides information about the documentation resources and other useful links that provide more information about
SupportAssist for business PCs.
Table 1. Resources
For more information about See Available at
Onboarding to TechDirect, configuring
and downloading SupportAssist, and
deploying SupportAssist on PCs
SupportAssist for Business PCs with
Windows OS Deployment Guide
SupportAssist for Business PCs
documentation
Using TechDirect to manage your PCs
running SupportAssist for business PCs
SupportAssist for Business PCs with
Windows OS Administrator Guide
Frequently asked questions and answers
about SupportAssist for business PCs
SupportAssist for Business PCs
with Windows OS Frequently Asked
Questions
Setting up SupportAssist for business
PCs
SupportAssist for Business PCs with
Windows OS Quick Setup Guide
Data collected from various components
of your PC
SupportAssist for Business PCs with
Windows OS Data Collected from
Connected PCs
Summary of recent changes,
enhancements, known issues, and
limitations in the release
SupportAssist for Business PCs with
Windows OS Release Notes
Using SupportAssist that is configured
and deployed on your PC by your
administrator
SupportAssist for Business PCs with
Windows OS User's Guide
Enrolling your organization, managing
SupportAssist alerts, and parts dispatch
requests in TechDirect
TechDirect home page https://tdm.dell.com
SupportAssist benefits and features SupportAssist home page SupportAssist for Business PCs
4 Release Summary