Release Notes

New and enhanced features
● View the summary of health score, application experience score, security score, service plans, SupportAssist versions, alerts,
recommendations, and utilizations, for your PC fleet.
● View a trend chart for health, application experience, and security.
● Customize the alerts, PC utilizations, PC recommendations, service plans, and versions widgets, as per your preference.
● View health information for a specific PC and for your PC fleet.
● View application experience information for a specific PC and for your PC fleet.
● Download and deploy a security agent—Dell Trusted Device that enables you to view the security assessment for a specific
PC and for your PC fleet.
● Remotely run rule-based diagnostic and remediation scripts for your PC fleet.
● Manage alerts and configure alert rules in the Connect and manage service.
● Device Management is now renamed as Connect and manage, for example, Connect and manage service, Connect and
manage administrator, and Connect and manage technician.
● Access the SupportAssist user interface on the end-user PC through a Remote Desktop Protocol (RDP) connection.
● Smart PC update recommendations for your PC fleet.
● Enhancements to audit trail.
● Bug fixes.
NOTE: For more information about the features, see the documentation resources and other useful links in Resources.
Known issues
SupportAssist fails to validate certificates
Description
In certain environments, SupportAssist for business PCs may fail to validate certificates if Internet
Explorer proxy is used for Internet connectivity. Therefore, SupportAssist is unable to connect to Dell
backend successfully.
Workaround Configure the WinHTTP proxy for Internet connectivity.
Tracking number 3163
Versions affected 2.2 and later
Download CSV option downloads the predefined columns data
Description
The Download CSV option downloads the predefined columns data instead of the user-selected columns
data.
Workaround None
Tracking number 1047
Versions affected 2.1.0 and later
Registry entries are not deleted during uninstallation
Description
While uninstalling SupportAssist for business PCs, some registry entries are not deleted. Therefore, a new
version of SupportAssist cannot be installed on these PCs.
Workaround Run the SupportAssistUninstall_Cleanup.ps1 script and retry installation.
Tracking number 1685
Versions affected 2.0.1 and later
Release Summary 3