Release Notes

Prerequisites for deploying SupportAssist
PC requirements
The following are the requirements that a target PC must meet for successful deployment of SupportAssist:
● Operating system—Microsoft Windows 8, 8.1, and 10
● Software:
○ Microsoft .NET Framework 4.7.2
○ PowerShell script execution must be enabled on the PCs.
● Installed memory—4 GB (recommended)
● Web browser—latest versions of Google Chrome, Microsoft Edge, or Mozilla Firefox.
● Ports:
○ 5700—to open the SupportAssist user interface.
○ 9012—to communicate with Dell SupportAssist service. If this port is not available, SupportAssist uses another available
port.
○ 8884—to communicate with Dell support website.
Network requirements
The following are the network requirements that a target PC must meet for successful deployment of SupportAssist:
● Internet connectivity
● Transport Layer Security (TLS) version 1.2 must be enabled.
● Elevation of the SupportAssistUI.exe launch command must be enabled on the PCs.
● The PCs must be able to connect to the following destinations:
○ https://apidp.dell.com
○ https://saservices.dell.com
○ https://techdirect.dell.com
○ https://downloads.dell.com
○ https://dl.dell.com
○ https://www.dell.com
○ https://agent-api.sa.insights.dell.com
○ https://sa.apis.dell.com
○ https://apigtwb2c.us.dell.com
○ https://content.dellsupportcenter.com
○ https://hb.apis.dell.com
○ https://api.agent.dcca.dell.com
○ https://remediation.dell.com
To verify if the above destinations are connecting from the PCs, run the SupportAssist self-diagnosis test. For more
information, see the SupportAssist for Business PCs with Windows OS Deployment Guide available on the SupportAssist for
Business PCs documentation page.
NOTE: To allow communication, verify the firewall settings on the PCs.
● Gateway or firewall—if the PCs connect to the Internet through a proxy server and if you do not want to configure the
proxy in system context mode, ensure that you configure the gateway or firewall to allow communication to the following
destinations:
○ http://crl.entrust.net/level1k.crl
○ http://www.entrust.net/rpa
○ http://ocsp.entrust.net
○ http://aia.entrust.net/l1k-chain256.cer
○ http://crl3.digicert.com/DigiCertGlobalRootCA.crl
○ http://crl4.digicert.com/DigiCertGlobalRootCA.crl
○ http://ocsp.digicert.com
○ https://www.digicert.com/CPS
○ https://remediation.dell.com
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Release Summary