Administrator Guide

Table 2. SupportAssist capabilities and roles in TechDirect (continued)
Capability TechDirect
navigation
Description Connect and manage
administrator
Connect and manage
technician
Security Connect and manage
> Manage your PC
fleet > Manage >
Security
Track and manage the
security of a single PC
and your PC fleet.
Requires permissions
from the Connect and
manage administrator.
Alerts Connect and manage
> Manage your PC
fleet > Manage >
Alerts
Manage SupportAssist
alerts.
Requires permissions
from the Connect and
manage administrator.
Settings Connect and manage
> Manage your PC
fleet > Manage >
Settings
● Select an asset
identifier to identify
assets associated
with your PC fleet.
● Configure alert
rules.
● Integrate alerts with
ServiceNow.
● View and modify
Connect and
manage technician
roles and
permissions.
Audit trail Connect and manage
> Manage your PC
fleet > Summary >
Audit trail
View a record of
activities performed
by the Connect and
manage administrator
and Connect and
manage technician.
Requires permissions
from the Connect and
manage administrator.
Supported systems
SupportAssist is supported on the following Dell devices:
● Laptops and desktops
○ Inspiron
○ XPS
○ Alienware
○ Vostro
○ Latitude
○ Precision
○ OptiPlex
● Docking Stations
NOTE: SupportAssist is not supported on virtual machines.
Dispatchable parts
When SupportAssist detects an issue on your PC, a replacement part may be automatically dispatched to you depending on your
PC service plan.
The following parts may be dispatched automatically:
● Hard drive
● Memory module
● Optical drive
8
Introduction