Administrator Guide

Table 1. SupportAssist capabilities available in TechDirect for Dell service plans (continued)
Capability Description Basic ProSupport ProSupport Plus
and ProSupport
Flex for Client
Automatic system
optimizations
Perform automatic software
optimizations.
NOTE: If autoforward is turned off in TechDirect for technical support or parts dispatch, you can review and determine if
the alert should be forwarded to Dell. See Configure alert rules.
NOTE: Premium Support service plan offers the same capabilities as ProSupport. Similarly, Premium Support Plus service
plan offers the same capabilities as ProSupport Plus.
Connect and manage roles in TechDirect
TechDirect enables organizations to designate administrators and add technicians under that administrator account.
To add an administrator, go to Utilities > Administrator Control Panel, and click ADD COMPANY ADMINISTRATOR.
To add a technician, go to Utilities > Administrator Control Panel, and click ADD TECHNICIAN.
The following table summarizes the SupportAssist capabilities available for different Connect and manage roles in TechDirect:
Table 2. SupportAssist capabilities and roles in TechDirect
Capability TechDirect
navigation
Description Connect and manage
administrator
Connect and manage
technician
Overview Connect and manage
> Manage your PC
fleet > Overview
View a summary of
various details about
your PC fleet.
Deployment Connect and manage
> Manage your PC
fleet > Manage >
Deployment
Configure
and download
SupportAssist to
centrally manage and
monitor your Dell PCs.
Requires permissions
from the Connect and
manage administrator.
PCs and groups Connect and manage
> Manage your PC
fleet > Manage > PCs
View the PC
fleet inventory, fleet
performance, and
utilization.
Create groups and
organize PCs.
Requires permissions
from the Connect and
manage administrator.
Recommendations Connect and manage
> Manage your PC
fleet > Manage >
Recommendations
View recommendations
for a single PC and
for your PC fleet
and remotely optimize
them.
Requires permissions
from the Connect and
manage administrator.
Remediation rules Connect and manage
> Manage your PC
fleet > Manage >
Remediation rules
Manage remediation
rules to identify and
remediate issues with
your PC fleet.
Requires permissions
from the Connect and
manage administrator.
Application experience Connect and manage
> Manage your PC
fleet > Manage >
Applications
View application
experience data for a
single PC and for your
PC fleet.
Requires permissions
from the Connect and
manage administrator.
Health Connect and manage
> Manage your PC
fleet > Manage > PCs
View health data for a
single PC and for your
PC fleet.
Requires permissions
from the Connect and
manage administrator.
Introduction 7