Administrator Guide

● View application experience information for a specific PC and for your PC fleet.
● Download and deploy a security agent—Dell Trusted Device that enables you to view the security assessment for a specific
PC and for your PC fleet.
● Remotely run rule-based diagnostic and remediation scripts for your PC fleet.
● Manage alerts and configure alert rules in the Connect and manage service.
● Device Management is now renamed as Connect and manage, for example, Connect and manage service, Connect and
manage administrator, and Connect and manage technician.
● Access the SupportAssist user interface on the end-user PC through a Remote Desktop Protocol (RDP) connection.
● Smart PC update recommendations for your PC fleet.
● Enhancements to audit trail.
● Bug fixes.
NOTE: For more information about the features, see the documentation resources and other useful links in Resources.
Connect and manage capabilities and Dell service
plans
The following table summarizes the Connect and manage capabilities available in TechDirect for different service plans:
Table 1. SupportAssist capabilities available in TechDirect for Dell service plans
Capability Description Basic ProSupport ProSupport Plus
and ProSupport
Flex for Client
Manage PCs and
groups
View the PC fleet inventory.
Create groups and organize PCs.
View fleet performance and
utilization.
View health data for a single PC
and for your PC fleet.
Recommendations View recommendations for a
single PC and for your PC fleet.
Remotely optimize the PCs
based on the recommendations.
Remediation rules Manage remediation rules to
identify and remediate issues
with your PC fleet.
Application experience View application experience data
for a single PC and for your PC
fleet.
Security Track and manage the security
of a single PC and your PC fleet.
Alerts Manage SupportAssist alerts.
Schedule scans and
optimizations
Perform scheduled scans
to automatically detect PC
updates, hardware issues,
and the required system
optimizations.
6 Introduction