Administrator Guide

Introduction
SupportAssist is a proactive and predictive technology that provides automated technical support for your Dell PCs. It enables IT
administrators to manage their PC fleet from TechDirect anytime, anywhere.
When deployed, SupportAssist monitors each PC and proactively detects both hardware and software issues. Depending on
your service plan, when an issue is detected, SupportAssist automatically opens a support case with technical support and sends
you an email notification.
SupportAssist collects and sends the required information securely to Dell technical support. The collected information enables
Dell to provide you an enhanced, efficient, and accelerated support experience.
SupportAssist enables you to optimize your PC by removing unwanted files, optimizing network settings, tuning-up system
performance, and removing virus and malware. It also identifies driver updates available for your PC.
SupportAssist also collects telemetry, application experience, health, and security data proactively from your PCs and provides
various performance insights about your PCs, based on your service plan.
After you have deployed SupportAssist on your PCs, you can manage the PC fleet using the Connect and manage service in
TechDirect.
Version
3.0.0.34
Audience
The information in this administrator guide is intended for administrators and technicians who manage SupportAssist on PCs
running the Windows operating system.
Document purpose
This document provides information about:
● Managing your PC fleet and groups.
● Viewing and managing recommendations, health, security, and application experience for a single PC.
● Viewing and managing recommendations, health, and application experience for your Dell PC fleet.
● Managing remediation rules to identify and remediate issues with your PC fleet.
● Assessing the number of PCs at risk and acting on the potential security threats.
● Managing SupportAssist alerts in TechDirect or ServiceNow.
● Managing roles and permissions.
● Viewing the record of changes and activities performed for the Connect and manage service in TechDirect.
For more information about SupportAssist for business PCs, see the documentation resources and other useful links in
Resources.
New and enhanced features
● View the summary of health score, application experience score, security score, service plans, SupportAssist versions, alerts,
recommendations, and utilizations, for your PC fleet.
● View a trend chart for health, application experience, and security.
● Customize the alerts, PC utilizations, PC recommendations, service plans, and versions widgets, as per your preference.
● View health information for a specific PC and for your PC fleet.
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