Administrator Guide
Table Of Contents
- SupportAssist for Business PCs with Windows OS Administrator Guide
- Contents
- Introduction
- Overview
- Managing your PC fleet and groups
- Managing a single PC
- Recommendations for your PC fleet
- Remediation rules for your PC fleet
- Application experience for your PC fleet
- Security for your PC fleet
- Managing SupportAssist alerts
- Configuring settings
- Audit trail
- Email notifications from SupportAssist
- Retrieve SupportAssist data using WMI
- Resources
Audit trail
The Audit trail page provides a record of activities that are performed by SupportAssist, the Connect and manage
administrator, and the Connect and manage technician in the last 30 days. This helps in tracking, monitoring, and reviewing
all the actions performed on the PCs, when required.
To view the audit trail details, from the TechDirect dashboard, go to Connect and manage > Manage your PC fleet >
Summary > Audit trail.
You can select a time range and view the audit trail in either Device view or Operations view.
Device view
In the Device view, you can view the activities that are performed or events that have occurred on each PC.
The following table describes the information that is displayed in the Device view:
Table 13. Device view
Column Description
Site Name of the site to which the PC is assigned.
Group Group to which the PC is assigned.
Service tag A unique five-to-seven digit alphanumeric code which is
found on a white bar-coded label affixed on your Dell PC or
peripheral.
Asset tag Asset tag of the PC that helps to easily track and inventory
the PC.
NOTE: This column is displayed if you have selected
Asset tag as an asset identifier.
Hostname Unique hostname of the asset.
NOTE: This column is displayed if you have selected
Hostname as an asset identifier.
Activity Type of activity performed by the administrator or technician,
for example, Remote Action.
Sub activity Type of sub activity that is associated with the Activity, for
example, Tune Performance or Remove Virus and Malware.
Action initiator The username of the administrator or technician who initiated
the activity.
Start date & time Date and time on which the action was initiated.
End date & time Date and time on which the action was completed.
Status The status of the activity. The status is categorized as
follows:
● Success—the initiated activity was performed
successfully.
● Pending—the initiated activity is added to the pending
queue.
● In Progress—the initiated activity is in progress.
● Failure—the initiated activity has failed to perform
successfully.
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40 Audit trail