Administrator Guide
Table Of Contents
- SupportAssist for Business PCs with Windows OS Administrator Guide
- Contents
- Introduction
- Overview
- Managing your PC fleet and groups
- Managing a single PC
- Recommendations for your PC fleet
- Remediation rules for your PC fleet
- Application experience for your PC fleet
- Security for your PC fleet
- Managing SupportAssist alerts
- Configuring settings
- Audit trail
- Email notifications from SupportAssist
- Retrieve SupportAssist data using WMI
- Resources
Chapter 9: Managing SupportAssist alerts.................................................................................. 33
Alerts overview.................................................................................................................................................................. 33
Details of a specific alert........................................................................................................................................... 34
Alert actions........................................................................................................................................................................34
Chapter 10: Configuring settings.................................................................................................36
Select asset identifier.......................................................................................................................................................36
Configure alert rules......................................................................................................................................................... 36
Integrating SupportAssist alerts with ServiceNow................................................................................................... 37
Enable ServiceNow integration................................................................................................................................ 37
Disable ServiceNow integration............................................................................................................................... 38
Roles and permissions...................................................................................................................................................... 38
Chapter 11: Audit trail..................................................................................................................40
Chapter 12: Email notifications from SupportAssist.....................................................................42
Chapter 13: Retrieve SupportAssist data using WMI.................................................................... 43
Chapter 14: Resources.................................................................................................................46
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Contents