Administrator Guide

Configuring settings
On the Settings page, you can configure the following settings:
● Select different options to identify your asset.
● Integrate the alerts with ServiceNow.
● View and modify Connect and manage technician roles and permissions.
To configure the settings, from the TechDirect dashboard, go to Connect and manage > Manage your PC fleet > Manage >
Settings.
NOTE: You require Connect and manage administrator rights to configure the settings.
Select asset identifier
Asset identifier is a unique device identifier used by your company to identify the assets associated with your company.
Prerequisites
You must be signed in to TechDirect as a Connect and manage administrator.
Steps
1. From the TechDirect dashboard, go to Connect and manage > Manage your PC fleet > Manage > Settings > Asset
identifier.
The Asset identifier page is displayed.
2. Select one of the following options:
● Asset tag—asset tag of the PC that helps to easily track and inventory the PC.
● Hostname—unique hostname of the asset.
NOTE:
Service Tag is the default asset identifier. Service Tag is a unique five-to-seven digit alphanumeric code which is
found on a white bar-coded label affixed on your Dell PC or peripheral.
3. Click Save.
Results
Along with the Service Tag, the PC details associated with the selected asset identifier are displayed on multiple applicable
pages, for example, PCs page.
Configure alert rules
Prerequisites
You must be signed in to TechDirect as a Connect and manage administrator.
About this task
Administrators in your organization can configure rules to determine how SupportAssist alerts are handled in TechDirect. You
can choose to automatically forward all alerts to Dell technical support or send the alerts to TechDirect for your support team to
review and determine if the alerts should be forwarded to Dell Technologies.
Steps
1. From the TechDirect dashboard, go to Connect and manage > Manage your PC fleet > Manage > Settings > Alert
rules.
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36 Configuring settings