Administrator Guide
Table Of Contents
- SupportAssist for Business PCs with Windows OS Administrator Guide
- Contents
- Introduction
- Overview
- Managing your PC fleet and groups
- Managing a single PC
- Recommendations for your PC fleet
- Remediation rules for your PC fleet
- Application experience for your PC fleet
- Security for your PC fleet
- Managing SupportAssist alerts
- Configuring settings
- Audit trail
- Email notifications from SupportAssist
- Retrieve SupportAssist data using WMI
- Resources

Security for your PC fleet
The Security page provides information about the security of the PCs based on the security assessment that is performed
periodically. This information helps assess the number of PCs at risk to ensure that the PCs are free from vulnerabilities and
threats. You can switch between the Weekly view or Daily view, based on your preference.
NOTE: The security data is collected only if:
● You have deployed Dell Trusted Device on your PC fleet. For more information about Dell Trusted Device, see the Dell
Trusted Device manuals available on the Dell Trusted Device documentation page.
● The PCs have an active ProSupport, ProSupport Plus, or ProSupport Flex for Client service plan.
To view the application experience data for your PC fleet, from the TechDirect dashboard, go to Connect and manage >
Manage your PC fleet > Manage > Security.
The following table describes the information that is displayed on the Security page:
Table 10. Security
Column Description
Site Name of the site to which the asset is assigned.
Group Group to which the asset is assigned.
Service tag A unique five-to-seven digit alphanumeric code which is
found on a white bar-coded label affixed on your Dell PC or
peripheral.
NOTE: To view the security information for a single PC,
click the Service Tag. See Security for a specific PC.
Asset tag Asset tag of the PC that helps to easily track and inventory
the PC.
NOTE: This column is displayed if you have selected
Asset tag as an asset identifier. See Select asset
identifier.
NOTE: To view the security information for a single PC,
click the Service Tag. See Security for a specific PC.
Hostname Unique hostname of the asset.
NOTE: This column is displayed if you have selected
Hostname as an asset identifier. See, Select asset
identifier.
Warranty plan Service plan of the asset, for example, ProSupport Plus.
Region Region where the asset is present, for example, Americas.
Model Model of the PC, for example, Latitude 5400.
Security score The score that enables you to determine the security risk level
of PCs in the fleet. The score is derived by performing the
following assessment factors:
● Anti-virus solution detected and enabled?
● BIOS administrator password set?
● BIOS Verification pass?
● Disk encryption enabled?
● Firewall solution is detected and enabled?
● Indicators of attack detected?
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