Administrator Guide

Chapter 1: Introduction................................................................................................................. 5
Version................................................................................................................................................................................... 5
Audience................................................................................................................................................................................ 5
Document purpose.............................................................................................................................................................. 5
New and enhanced features............................................................................................................................................. 5
Connect and manage capabilities and Dell service plans........................................................................................... 6
Connect and manage roles in TechDirect......................................................................................................................7
Supported systems............................................................................................................................................................. 8
Dispatchable parts...............................................................................................................................................................8
Chapter 2: Overview.................................................................................................................... 10
Customize the Overview page........................................................................................................................................10
Chapter 3: Managing your PC fleet and groups............................................................................ 12
PC fleet overview.............................................................................................................................................................. 12
Create a service request............................................................................................................................................ 14
Create dispatch request............................................................................................................................................. 15
Groups overview................................................................................................................................................................ 15
Create a group.............................................................................................................................................................. 15
Move assets between existing groups....................................................................................................................16
Update site name......................................................................................................................................................... 17
Update group name..................................................................................................................................................... 17
Delete group.................................................................................................................................................................. 17
Chapter 4: Managing a single PC..................................................................................................18
Details of a specific PC.....................................................................................................................................................18
Health of a specific PC............................................................................................................................................... 19
Application experience for a specific PC............................................................................................................... 20
Security for a specific PC..........................................................................................................................................20
Recommendations for a specific PC....................................................................................................................... 21
Chapter 5: Recommendations for your PC fleet...........................................................................23
Chapter 6: Remediation rules for your PC fleet........................................................................... 25
Create a remediation rule................................................................................................................................................ 25
Details of a specific rule...................................................................................................................................................26
Update a remediation rule............................................................................................................................................... 28
Delete a remediation rule.................................................................................................................................................28
Chapter 7: Application experience for your PC fleet.................................................................... 29
Chapter 8: Security for your PC fleet...........................................................................................31
Contents
Contents 3