Administrator Guide

Application experience for your PC fleet
The Applications page enables you to track applications by usage, crashes, and memory utilization that helps understand the
performance of each application across the fleet. The application experience data is collected only when the user has logged in
and is actively using the PC. You can switch between the Weekly view or Daily view, based on your preference.
NOTE: You can view the application experience data only for PCs with an active ProSupport, ProSupport Plus, or
ProSupport Flex for Client service plan.
To view the application experience data for your PC fleet, from the TechDirect dashboard, go to Connect and manage >
Manage your PC fleet > Manage > Applications.
The following table describes the information that is displayed on the Applications page:
Table 9. Applications
Column Description
Application name Name of the application, for example, Zoom or Google
Chrome.
NOTE: To view the application utilization details and crash
details, click the application name.
Version Version number of the application.
Impacted PCs Number of PCs on which the application stopped responding.
Crash count Total number of times the application closed unexpectedly
across the PC fleet.
Application froze count Total number of times the application stopped responding
across the PC fleet.
Average time in foreground The average time duration in which the application is actively
used.
Average total running time The average time duration in which the application is running
in the background or foreground.
CPU The application load on the PC processor. The utilization is
categorized as follows based on the criteria defined by Dell:
● Low—load on the CPU is normal.
● Medium—load on the CPU is increased.
● High—load on the CPU is at the highest level and may
affect the device performance.
Memory paged The size of the paged pool. The paged pool is an area of the
PC virtual memory that is used for objects that can be written
to disk when they are not being used.
Memory non paged The size of the non-paged pool. The non-paged pool is an area
of the PC virtual memory that is used for objects that cannot
be written to disk, and must remain in physical memory as
long as they are allocated.
Memory (Working set) The size of the private memory space that is in use by a
particular application. This space is not shared or shareable
with other processes.
Network I/O The rate at which the applications are reading and writing
data for network input-output operations.
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