Administrator Guide
Table Of Contents
- SupportAssist for Business PCs with Windows OS Administrator Guide
- Contents
- Introduction
- Overview
- Managing your PC fleet and groups
- Managing a single PC
- Recommendations for your PC fleet
- Remediation rules for your PC fleet
- Application experience for your PC fleet
- Security for your PC fleet
- Managing SupportAssist alerts
- Configuring settings
- Audit trail
- Email notifications from SupportAssist
- Retrieve SupportAssist data using WMI
- Resources

Overview
The Overview section displays a roll-up count of the number of PCs:
● On which the rule was triggered.
● On which no issues were detected.
● On which issues were detected.
● Which self-healed.
This data helps assess the number of PCs that were able to self-heal using the remediation script and the number of PCs that
need your attention. You can also modify the remediation script accordingly.
Details
The Details section information of the PCs on which the rule was triggered. The following table describes the information
displayed in the Details section:
Table 8. Details
Column Description
Site Name of the site to which the asset is assigned.
Group Group to which the asset is assigned.
Service tag A unique five-to-seven digit alphanumeric code which is
found on a white bar-coded label affixed on your Dell PC or
peripheral.
Asset tag Asset tag of the PC that helps to easily track and inventory
the PC.
Hostname Unique hostname of the asset.
Last run at The date and time on which the rule was last run.
Diagnostic status The status of the diagnostic script execution. The status is
categorized as follows:
● No issue—the diagnostic script executed successfully and
no issues were found.
● Issue detected—the diagnostic script executed
successfully and issues were found.
● Error—the diagnostic script execution failed due to
various reasons, for example, unsigned script or expired
certificate.
NOTE: Success or failure is determined by the exit
codes (zero or nonzero exit codes) that are generated
after executing the diagnostic scripts. See Exit codes in
PowerShell.
Remediation status The status of the remediation script execution. The status is
categorized as follows:
● Success—the issues that were found during the
diagnostic script execution were solved successfully using
the remediation script.
● Failed—the issues that were found during the diagnostic
script execution were not solved successfully using the
remediation script.
● Error—the remediation script execution failed due to
various reasons, for example, unsigned script or expired
certificate.
NOTE: Success or failure is determined by the exit
codes (zero or nonzero exit codes) that are generated
Remediation rules for your PC fleet 27