Administrator Guide

About this task
Remediation rules help identify and remediate issues within your PC fleet proactively. You can remediate the PCs by uploading
diagnostic and remediation scripts to detect and resolve any issues that have occurred on the PC.
When the diagnostic script runs, the script must return a zero or nonzero code. Zero exit code depicts that there were no
issues detected and a nonzero exit code depicts that there were issues detected on the PC. Any nonzero exit code triggers the
remediation script that is uploaded to resolve the issues.
Steps
1. From the TechDirect dashboard, go to Connect and manage > Manage your PC fleet > Manage > Remediation rules.
The Remediation rules page is displayed.
2. Click Create rule.
NOTE: You can only create up to 20 rules. If the maximum limit is reached, the Create rule option is disabled. To
proceed with creating a rule, you must first delete an existing rule.
The Create rule page is displayed.
3. Enter the rule name.
NOTE: Ensure that you enter a unique rule name between 3 and 50 characters that may contain alphabets, numbers,
space, and one of these special characters . , # ( ) - _ / &.
4. From the Activate list, select Yes to activate the rule.
NOTE: At any instance, only 10 rules can be active. You can also activate or inactivate the rule from the Status column
on the Remediation rules page.
5. In the If section, from the Sites & groups list, select the site and groups to which you want to assign the rule.
NOTE:
The Sites & groups list displays only PCs that have an active ProSupport Plus or ProSupport Flex for Client
service plan.
6. In the When section, select the occurrence and frequency at which the rule should run.
NOTE:
Rules can be run once or based on the selected frequency—daily or weekly, and in the morning (AM) or evening
(PM). Rules that are run during AM or PM are randomly assigned run times when the PC is turned on.
7. In the Then section, perform the following steps:
a. Test and upload a diagnostic script.
The diagnostic script runs as per the customized rule conditions to detect any issues that have occurred on the PC.
b. Optionally, enter a description for the diagnostic script.
c. Test and upload a remediation script.
If any issues are detected when the diagnostic script runs, this remediation script runs to resolve the issues.
d. Optionally, enter a description for the remediation script.
e. Preview the diagnostic and remediation scripts.
8. Click Save rule.
Results
The remediation rule is saved and is displayed on the Remediation rules page.
NOTE:
By default, the remediation rule is not applied to a new site or groups that are created after the creation of
remediation rule. You must edit the remediation rule to include PCs in the new site or group, to the rule. See Update a
remediation rule.
Details of a specific rule
When you click a specific rule name on the Remediation rules page, the details of the selected rule is displayed.
26
Remediation rules for your PC fleet