Administrator Guide

Remediation rules for your PC fleet
In Connect and manage, you can create remediation rules that help proactively identify and resolve issues or threats that occur
on the PCs.
A remediation rule is a mechanism through which you can run a diagnostic script to identify an issue proactively and if an issue is
detected, resolve the issue using custom signed PowerShell scripts.
The Remediation rules page enables you to create a remediation rule and view information about the rules that are created for
your PC fleet. You can define the rule to run for a specific site and group and at a specific frequency.
NOTE: You can only remediate PCs that have an active ProSupport Plus or ProSupport Flex for Client service plan.
NOTE: You require Connect and manage administrator rights to create and manage remediation rules. Connect and manage
technicians can create and manage remediation rules only if permitted by the administrator. See Roles and permissions.
To create and manage remediation rules for your PC fleet, from the TechDirect dashboard, go to Connect and manage >
Manage your PC fleet > Manage > Remediation rules.
The following table describes the information that is displayed on the Remediation rules page:
Table 7. Remediation rules
Column Description
Rule name Name that is assigned to a rule.
Rule type The scripting language in which the rule is written, for
example, PowerShell.
Created by Name of the administrator or technician who created the rule.
Created at The date and time on which the rule was created.
Last modified by Name of the administrator or technician who last modified the
rule.
Last modified at The date and time on which the rule was last modified.
Status The status of the rule depicting whether the rule is activated
or inactivated. You can use the toggle to activate or inactivate
the rule.
Create a remediation rule
Prerequisites
● You must be signed in to TechDirect as a Connect and manage administrator or Connect and manage technician.
● To remediate PCs, the PCs must run SupportAssist for business PCs version 3.0.
● PCs must have an active ProSupport Plus or ProSupport Flex for Client service plan.
● The PowerShell script must be signed.
● To avoid issues with proxied connections, the PCs must connect to https://remediation.dell.com.
● The diagnostic and remediation scripts that you upload must be self-signed or signed by a Certificate Authority. For
information about how to generate self-signed certificates, see New-Self Signed Certificate.
These certificates must be imported to the target PC in the following locations:
○ [Certificates - Local Computer\Trusted Root Certification Authorities\Certificates]
○ [Certificates - Local Computer\Trusted Publishers\Certificates]
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