Administrator Guide
Table Of Contents
- SupportAssist for Business PCs with Windows OS Administrator Guide
- Contents
- Introduction
- Overview
- Managing your PC fleet and groups
- Managing a single PC
- Recommendations for your PC fleet
- Remediation rules for your PC fleet
- Application experience for your PC fleet
- Security for your PC fleet
- Managing SupportAssist alerts
- Configuring settings
- Audit trail
- Email notifications from SupportAssist
- Retrieve SupportAssist data using WMI
- Resources

Table 6. Recommendations for your Dell PC fleet (continued)
Tile Type of Recommendation Action
3. Click RUN.
Tune Performance Indicates the number of PCs that have not been
tuned for performance in x number of days,
where x denotes 30 days, 60 days, or 90 days.
To tune the PC performance, perform the
following steps:
1. Click REVIEW PC LIST.
2. Select the PCs on which you want to tune the
PC performance.
3. Click RUN.
Optimize Network Indicates the number of PCs that have not been
optimized for network settings in x number of
days, where x denotes 30 days, 60 days, or 90
days.
To optimize the network connectivity, perform
the following steps:
1. Click REVIEW PC LIST.
2. Select the PCs on which you want to optimize
the network connectivity.
3. Click RUN.
Remove Viruses &
Malware
NOTE: The virus
and malware removal
feature is not
available in certain
regions, for example,
China.
Indicates the number of unwanted programs
available on PCs. You can also filter and view
the count of virus, malware, and Potentially
Unwanted Programs (PUPs).
To remove viruses, malware, or PUPs, perform
the following steps:
1. Click REVIEW PC LIST.
2. Select the PCs from which you want to
remove viruses, malware, or PUPs.
3. Click REMOVE.
NOTE: When you select a PUP for removal,
all the associated references are deleted.
Use the toggle key to switch between two views—Run remotely and View only.
● Run remotely—displays PCs that can be remotely optimized because they have an active ProSupport Plus or ProSupport
Flex for Client service plan.
● View only—displays PCs that cannot be remotely optimized because they do not have an active ProSupport Plus or
ProSupport Flex for Client service plan.
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Recommendations for your PC fleet