Administrator Guide

Recommendations for your PC fleet
SupportAssist enables you to review the recommendations for the PCs and take action on them to keep your PCs running at
their best. These recommendations are displayed based on scheduled scans or the latest telemetry data that is collected from
the PCs.
To optimize the PCs, from the TechDirect dashboard, go to Connect and manage > Manage your PC fleet > Manage >
Recommendations and select the site and groups from the Sites & groups list.
NOTE: You can view recommendations for all the PCs in warranty, but can only remotely optimize PCs with an active
ProSupport Plus or ProSupport Flex for Client service plan.
NOTE: If you have enabled Automatic Software Optimization for PCs in SupportAssist configuration, recommendations are
not displayed for PCs with an active ProSupport Plus or ProSupport Flex for Client service plan using that configuration.
Optimizations for such PCs are automatically performed during scheduled scans.
If there are any actionable recommendations available for your fleet of PCs, a quick view of PC recommendations is displayed on
the Overview page. Click the corresponding link to remotely optimize the PC fleet.
The following table describes the details of recommendation types that are displayed on the Recommendations for your PCs
page:
Table 6. Recommendations for your Dell PC fleet
Tile Type of Recommendation Action
Drivers & Downloads Indicates the number of updates available for
your PC fleet. You can filter for security, critical,
recommended, and optional updates.
● Security—updates that prevent potential
security threats to your PC.
● Critical—updates that are necessary to
ensure that the PCs are healthy.
● Recommended—updates that improve the
performance of your PC.
● Optional—updates that you can choose to
install.
To review the updates available, click REVIEW
UPDATES. To update the drivers, perform the
following steps:
1. Click REVIEW PC LIST.
2. Select the PCs on which you want to update
the drivers.
3. Click UPDATE.
NOTE: Before you update the BIOS on
BitLocker enabled PCs, you must disable
BitLocker encryption on the PC. However, for
PCs running SupportAssist for business PCs
version 2.2 or later, BitLocker is automatically
suspended and enabled after BIOS updates.
NOTE: You may have to restart the PC to
complete the installation of certain drivers.
NOTE: You cannot install updates on PCs
when using a Remote Desktop Protocol
(RDP) connection.
Scan Hardware Indicates the number of PCs that have not been
scanned in x number of days, where x denotes
30 days, 60 days, or 90 days.
To scan the PC hardware, perform the following
steps:
1. Click REVIEW PC LIST.
2. Select the PCs on which you want to run the
scan.
3. Click RUN.
Clean Files Indicates the disk space that is cleanable across
PCs. This data is available for 30 days, 60 days,
or 90 days.
To clean the disk space, perform the following
steps:
1. Click REVIEW PC LIST.
2. Select the PCs on which you want to clean
the disk space.
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Recommendations for your PC fleet 23