Administrator Guide

NOTE: You cannot install PC updates when using a Remote Desktop Protocol (RDP) connection.
When you run a remote optimization task, the task is queued to run when the PC is online and connected to Dell. To perform the
tasks immediately, click SHARE LINK, provide the link to the user, and inform the user to open the link in a new web browser
window. The browser window in the user's PC must be kept open while SupportAssist performs the optimizations remotely.
After the remote optimization tasks are complete on the PC, a confirmation message is displayed on each tile. You can then
inform the PC user to close the browser window.
NOTE: After drivers and downloads updates are complete, a message is displayed if a PC reboot is required. You cannot
perform other optimizations until you reboot the PC.
Initiating remote optimization tasks to run later
You can initiate the following optimizations on PCs for maintenance purposes at regular intervals:
● Scan and install PC updates.
● Scan the PC for hardware issues.
● Clear temporary, redundant, and other unwanted files from their PC.
● Adjust the power settings, registry files, and memory allocations to fine-tune performance of the PC.
● Optimize network connectivity by adjusting the settings to have an efficient and reliable network.
● Isolate, remove, and restore files that are corrupted by viruses and malware to keep PCs secure.
NOTE: You cannot install PC updates when using a Remote Desktop Protocol (RDP) connection.
To initiate the optimizations, click the required optimization task and the task is queued. When the PC is online and connected
to Dell, it checks for pending tasks every 4 hours. Depending on the SupportAssist configuration, the PC user is notified about
the optimization tasks or the tasks are performed in the background without user intervention. If the user is notified, the user
can opt to defer the task twice, after which the task is performed automatically. The notification is displayed for 90 seconds on
the PC. If the user does not defer the task within 90 seconds, the task is performed automatically.
After the optimization tasks are complete on the PC, a confirmation message is displayed on each tile.
NOTE:
After drivers and downloads updates are complete, a message is displayed if a PC reboot is required. You cannot
perform other optimizations until you reboot the PC.
22 Managing a single PC