Administrator Guide

Table 4. PC overview (continued)
Widget Assessment factors Scoring
● Storage events
● System events
● 10-49—PC needs attention.
● 0-9—PC is unhealthy and not
running optimally. This affects the
fleet performance.
● Data unavailable—health data was
not received from the PC.
Application experience—displays the
application experience score, number of
applications with issues, and the number
of most used applications.
● Most used applications
● Application context
● Application crashes
● PCs impacted by the application
crash
The application experience is considered
good when the score is greater than 10,
and is poor when the score is less than
10.
Security—displays the security score
and the overall result of the security
assessment.
● Anti-virus
● BIOS administrator password
● BIOS Verification
● Disk encryption
● Firewall
● Indicators of attack
● Trusted Platform Module
The status and scoring is categorized as
follows:
● 70-100—PC is secure and the risk is
minimal.
● 50-69—PC needs attention.
● 0-49—PC is at risk.
● Data unavailable—data was not
received from the PC.
Health of a specific PC
The Health section of the PC overview page provides PC health data that helps you assess the overall performance of your
PC.
To view the health data, go to the PCs page and click the Service Tag of the PC.
NOTE:
The health data is collected only if:
● The user has logged in and is actively using the PC.
● Your PC has an active ProSupport, ProSupport Plus, or ProSupport Flex for Client service plan.
The Health section also displays a trend chart of PCs that are healthy, needs attention, and unhealthy, for the last 26 weeks
(Weekly view) or 30 days (Daily view). The trend chart is derived based on the overall result of the following health assessments
that are performed on the PC:
● Battery events
● Hardware utilization
● OS events
● Thermal events
● Storage events
● System events
The status is categorized as follows:
● Healthy—the health score is within 50-100, therefore the PC is healthy.
● Needs attention—the health score is within 10-49, therefore the PC needs attention.
● Unhealthy—the health score is within 0-9, therefore the PC is not running optimally and affects the fleet performance.
● Data unavailable—the health data was not received from the PC.
You can click a specific color-coded section, or date or week, to view information about the performance of the PC.
PC usage
The PC usage section provides an overview of system utilization and performance.
This section displays the following:
Managing a single PC
19