Administrator Guide

Managing a single PC
SupportAssist for business PCs enables you to view recommendations and perform remote optimizations on a PC. SupportAssist
also provides insights about PC health, application experience, and security data, that help manage your PC better.
To manage the PC, go to the PCs page and click the Service Tag of the PC.
Details of a specific PC
Device details
When you click a Service Tag on the PCs page, the following details are displayed:
● Device Overview
○ Model type—model of the PC, for example, Latitude 5400.
○ Service tag—unique five-to-seven digit alphanumeric code.
○ Asset tag—asset tag of the PC.
○ Express service code—unique numeric code that Dell uses to identify the PC.
○ Hostname—unique hostname of the PC.
○ Operating system—edition of Windows operating system installed on the PC, for example, Microsoft Windows 10
Enterprise.
○ System BIOS version—version of BIOS installed on the PC.
○ PC age—number of years/months/days since Dell shipped the PC, for example, 3 yr, 6 mo, 7 d.
○ Display—the display information of the PC.
● Service information
○ Service plan—service plan of the asset, for example, ProSupport Plus.
○ Warranty expiration—date on which the service plan expires.
○ Software version—version of SupportAssist installed on the PC, for example, 3.0.0.35.
○ Last contact to Dell—date on which the asset last connected to Dell Technologies.
○ Recent case details—case or dispatch request details and its status.
PC overview
The PC overview section enables you to view the following:
● PC Health
● Application experience
● Security
● Recommendations
You can also view a summary of the PC health, application experience, and security in the respective widgets.
NOTE:
To view the PC health, application experience, and security data, your PC must have an active ProSupport,
ProSupport Plus, or ProSupport Flex for Client service plan.
Table 4. PC overview
Widget Assessment factors Scoring
Health—displays the health score of the
PC and the overall result of the health
assessment.
● Battery events
● Hardware utilization
● OS events
● Thermal events
The status and scoring is categorized as
follows:
● 51-100—PC is healthy.
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18 Managing a single PC