Administrator Guide
Table Of Contents
- SupportAssist for Business PCs with Windows OS Administrator Guide
- Contents
- Introduction
- Overview
- Managing your PC fleet and groups
- Managing a single PC
- Recommendations for your PC fleet
- Remediation rules for your PC fleet
- Application experience for your PC fleet
- Security for your PC fleet
- Managing SupportAssist alerts
- Configuring settings
- Audit trail
- Email notifications from SupportAssist
- Retrieve SupportAssist data using WMI
- Resources

Update site name
Prerequisites
● You must be signed in to TechDirect as a Connect and manage administrator or Connect and manage technician.
● To edit the site name, ensure that you have created one or more asset groups within a site.
Steps
1. From the TechDirect dashboard, go to Connect and manage > Manage your PC fleet > Manage > PCs.
The PCs page is displayed.
2. Click the Groups tab.
3. Locate the row where the details of the asset site that you want to update is listed, click , and click Edit.
4. Edit the site name, and click Save.
Update group name
Prerequisites
You must be signed in to TechDirect as a Connect and manage administrator or Connect and manage technician.
Steps
1. From the TechDirect dashboard, go to Connect and manage > Manage your PC fleet > Manage > PCs.
The PCs page is displayed.
2. Click the Groups tab.
3. Locate the site that contains the group that you want to update and expand the site list.
4. Locate the row where the details of the group that you want to update is listed, click
, and click Edit.
5. Edit the group name, and click Save.
Delete group
Prerequisites
● Ensure that the group that you want to delete does not contain any assets. To delete a group that has assets in it, move the
assets to another group. See Move assets between existing groups.
● You must be signed in to TechDirect as a Connect and manage administrator or Connect and manage technician.
Steps
1. From the TechDirect dashboard, go to Connect and manage > Manage your PC fleet > Manage > PCs.
The PCs page is displayed.
2. Click the Groups tab.
3. Locate the site that contains the group that you want to delete and expand the site list.
4. Locate the row where the details of the group that you want to delete is listed, click
, and click Delete.
NOTE: You cannot delete the Default group.
Managing your PC fleet and groups 17