Administrator Guide

Results
The service request is submitted to Dell Technologies.
Create dispatch request
You can create dispatch requests for parts if there is a hardware failure.
Prerequisites
You must be signed in to TechDirect as a Connect and manage administrator or Connect and manage technician.
NOTE: To manage dispatch requests, you must enroll for the self-dispatch service in TechDirect.
Steps
1. From the TechDirect dashboard, go to Connect and manage > Manage your PC fleet > Manage > PCs.
The PCs page is displayed.
2. Select the asset for which you want to create a dispatch request.
3. Click
and click Create Dispatch.
The Create Dispatch Request page is displayed.
4. Verify the Service Tag, select an asset group, and click NEXT.
5. Enter the incident and contact information.
6. Review the information that you entered and click NEXT.
7. Click SUBMIT.
Results
The dispatch request is submitted to Dell Technologies.
Groups overview
Site
When you configure and download SupportAssist from TechDirect using the Connect and manage administrator account, a site
is automatically created for that account.
When you deploy SupportAssist on PCs, all the PCs on which SupportAssist is deployed is displayed in TechDirect for that site.
By default, every site contains a Default group.
Groups
A group is a logical group of assets within a site. You can create groups to organize the assets during deployment or in
TechDirect. You can create one or more groups and organize your PCs within a site, but you cannot move PCs across groups in
a different site.
The Groups tab on the PCs page enables you to create a group and organize your PCs.
NOTE:
You require Connect and manage administrator rights to organize groups in TechDirect. Connect and manage
technicians can organize groups if permitted by the administrator. See Roles and permissions.
Create a group
Prerequisites
You must be signed in to TechDirect as a Connect and manage administrator or Connect and manage technician.
Managing your PC fleet and groups
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