Administrator Guide

Table 3. PCs (continued)
Column Description
OS events* Number of errors or failures encountered by the operating
system.
Utilization events* Number of errors or failures encountered by a critical
hardware component of the PC.
System events* Number of errors or failures encountered by a key component
of the PC.
Health status* The overall health status of the PC fleet for the selected week
or day. The status is categorized as follows:
● Healthy—the health score is within 51-100, therefore the
PC is healthy.
● Needs attention—the health score is within 10-49,
therefore the PC needs attention.
● Unhealthy—the health score is within 0-9, therefore
the PC is not running optimally and affects the fleet
performance.
● Data unavailable—the health data was not received from
the PC.
Current health status* The current or last updated health status of the PC fleet
for the selected week or day. The status is categorized as
follows:
● Healthy—the health score is within 51-100, therefore the
PC is healthy.
● Needs attention—the health score is within 10-49,
therefore the PC needs attention.
● Unhealthy—the health score is within 0-9, therefore
the PC is not running optimally and affects the fleet
performance.
● Data unavailable—the health data was not received from
the PC.
* This data is collected only when the user has logged in and is actively using the PC.
You can use the Filter option to filter and view specific information about the PCs, and use the Advanced Search option to
specify additional requirements for a search. The PCs page also enables you to view the PC details weekly or daily based on
your preference.
Create a service request
You can create a service request for an asset and submit it to Dell Technologies.
Prerequisites
You must be signed in to TechDirect as a Connect and manage administrator or Connect and manage technician.
Steps
1. From the TechDirect dashboard, go to Connect and manage > Manage your PC fleet > Manage > PCs.
The PCs page is displayed.
2. Select the asset for which you want to create a service request and click Create Service Request.
The Create Service Request page is displayed.
3. Verify the Service Tag, select an asset group, and click NEXT.
4. Enter the incident and contact information.
5. Review the information that you entered and click NEXT.
6. Click SUBMIT.
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Managing your PC fleet and groups