Administrator Guide

Managing your PC fleet and groups
After you deploy SupportAssist, the PCs are automatically displayed on the PCs page in TechDirect within 24 hours after they
connect to the Internet. For information about configuring and deploying SupportAssist, see the SupportAssist for Business PCs
with Windows OS Deployment Guide available on the SupportAssist for Business PCs documentation page.
The PCs page enables you to:
● View all the PCs in your fleet, and its health, performance, and utilization details.
● View recommendations, insights about PC health, and application experience for each PC.
● Create groups and organize PCs. See Groups overview.
To manage your PCs, from the TechDirect dashboard, go to Connect and manage > Manage your PC fleet > Manage >
PCs.
PC fleet overview
The following table describes the information that is displayed on the PCs page:
NOTE: The performance and utilization data are not available for PCs with Basic or Expired service plan.
Table 3. PCs
Column Description
Site Name of the site to which the asset is assigned.
Group Group to which the asset is assigned.
Service tag A unique five-to-seven digit alphanumeric code which is
found on a white bar-coded label affixed on your Dell PC or
peripheral.
NOTE: To view the asset details, PC health details, and
to optimize the PC, click the Service Tag. For more
information, see Managing a single PC.
Asset tag Asset tag of the PC that helps to easily track and inventory
the PC.
NOTE: This column is displayed if you have selected
Asset tag as an asset identifier. See, Select asset
identifier.
NOTE: To view the asset details, PC health details,
and to optimize the PC, click the Asset tag. For more
information, see Managing a single PC.
Hostname Unique hostname of the asset.
NOTE: This column is displayed if you have selected
Hostname as an asset identifier. See, Select asset
identifier.
Region Region where the asset is present, for example, Americas.
Product type Type of Dell device, for example, Latitude.
Model Model of the PC, for example, Latitude 5400.
Service plan Service plan of the asset, for example, ProSupport Plus.
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12 Managing your PC fleet and groups