Administrator Guide

Overview
The Overview page provides a summary of various details about your PC fleet.
To view the overview, from the TechDirect dashboard, go to Connect and manage > Manage your PC fleet > Overview.
● Health—displays the overall health score, the number of unhealthy PCs, the number of PCs that need attention, the number
of healthy PCs, and the status for each category. Click the specific status to view information about the PCs on the PCs
page.
● Application experience—displays the application experience score, the number of applications with issues, the number of
most used applications, and the status for each category. Click the specific status to view information about the applications
on the Applications page.
● Security—displays the security score, the number of PCs at risk, the number of PCs that need attention, the number of
PCs that are secure, and the status for each category. Click the specific status to view information about the PCs on the
Security page.
● Trend
○ Health—displays a trend chart of PCs that are healthy, needs attention, and unhealthy for the last 26 weeks (Weekly
view) or 30 days (Daily view).
￭ You can switch between View by PCs and View by score to view the data.
￭ Click a specific date or week to view more information about the PCs for the selected time period.
￭ In the View by PCs view, click a specific color-coded section in the trend chart to view detailed information about
the PCs on the PCs page.
○ Application experience—displays a trend chart for applications with issues and most used applications for the last 26
weeks (Weekly view) or 30 days (Daily view).
￭ You can switch between View by applications and View by score to view the data.
￭ Click a specific date or week to view more information about the applications for the selected time period.
￭ In the View by applications view, click a specific color-coded section in the trend chart to view detailed information
about the applications on the Applications page.
○ Security—displays a trend chart for the security assessment performed on the PC, for the last 26 weeks (Weekly view)
or 30 days (Daily view).
￭ You can switch between View by PCs and View by score to view the data.
￭ Click a specific date or week to view more information about the PCs for the selected time period.
￭ In the View by PCs view, click a specific color-coded section in the trend chart to view detailed information about
the PCs on the Security page.
● Service plans—displays the number of PCs and the associated service plan of the PC. Click a specific color-coded section
to view detailed information about the PCs on the PCs page. By default, the Service plans widget is not displayed. You can
view this widget by customizing the Overview page. See Customize the Overview page.
● Versions—displays the number of PCs and the associated SupportAssist version installed on the PCs. Click a specific
color-coded section to view detailed information about the PCs in the category, on the PCs page. By default, the Versions
widget is not displayed. You can view this widget by customizing the Overview page. See Customize the Overview page.
● Alerts—displays the number of dispatches and cases. Click a specific color-coded section to view detailed information
about the alerts on the Alerts page.
● PC recommendations—displays a list of recommendations that helps improve the PCs efficiency. Click the corresponding
link to view and act on each recommendation.
● PC utilizations—displays insights about the overall performance of the PC fleet. Click the corresponding link to view more
information about the fleet performance and utilization on the PCs page.
Customize the Overview page
About this task
You can show or hide the widgets, and move the placement of the widgets on the Overview page. You can only customize the
following widgets:
● Alerts
2
10 Overview