Administrator Guide

ManualsBrandsDell ManualsAnalyticsSupportAssist for Business PCs

Table Of Contents

章 1: 簡介........................................................................................................................................5

版本.........................................................................................................................................................................................5

對象.........................................................................................................................................................................................5

文件用途.................................................................................................................................................................................5

此版本中的新功能和增強功能........................................................................................................................................... 5

TechDirect 概述.....................................................................................................................................................................6

TechDirect 提供的 SupportAssist 功能及 Dell 服務方案................................................................................................ 6

TechDirect 中的 SupportAssist 功能和角色..................................................................................................................... 6

支援的系統.............................................................................................................................................................................7

可分派零件.............................................................................................................................................................................8

章 2: 管理電腦和群組........................................................................................................................9

電腦機群概觀........................................................................................................................................................................ 9

建立服務要求................................................................................................................................................................. 10

建立派送要求..................................................................................................................................................................11

群組概觀................................................................................................................................................................................ 11

建立群組......................................................................................................................................................................... 12

在現有的群組間移動資產............................................................................................................................................ 12

更新站台或群組名稱.....................................................................................................................................................13

刪除資產群組................................................................................................................................................................. 13

章 3: 管理單一電腦..........................................................................................................................14

單一電腦詳細資料...............................................................................................................................................................14

PC 概觀................................................................................................................................................................................. 14

適用於單一電腦的可行電腦建議................................................................................................................................14

電腦健全狀況................................................................................................................................................................. 15

應用程式經驗................................................................................................................................................................. 16

章 4: 適用於您的 Dell 電腦機群的建議................................................................................................ 17

章 5: 配置設定值.............................................................................................................................19

選取資產識別碼...................................................................................................................................................................19

整合 SupportAssist 警示與 ServiceNow.......................................................................................................................... 19

啟用 ServiceNow 整合................................................................................................................................................. 20

停用 ServiceNow 整合................................................................................................................................................. 20

角色和權限.......................................................................................................................................................................... 20

章 6: 稽核軌跡............................................................................................................................... 22

章 7: 在 TechDirect 管理 SupportAssist 警示.................................................................................... 24

在 TechDirect 中設定警示規則........................................................................................................................................ 24

在 TechDirect 檢視 SupportAssist 警示.......................................................................................................................... 25

SupportAssist 警示............................................................................................................................................................. 25

SupportAssist 警示動作............................................................................................................................................... 26

目錄 3