Users Guide

When the notification displays Action
• Click Cancel to hide the notification.
Notifications on taskbar or Windows Actions Center
Depending on the type of operating system installed on your system, SupportAssist displays the notifications on the taskbar or in the
Windows Action Center.
• On Microsoft Windows 8.1, 8, or 7, the notifications are displayed on the taskbar.
• On Microsoft Windows 10, the notifications are displayed in the Windows Action Center.
The following table provides a summary of the types of notifications that are displayed on the taskbar or in the Windows Action Center:
Table 3. Taskbar or Windows Action Center notifications
When the notification displays Action
During a scheduled scan, an urgent driver update is detected Click the notification to see the driver details page. For instructions
to install driver updates, see Install driver updates.
Potentially unwanted programs (PUPs) are detected during a
manually initiated scan or a scheduled scan
Click the notification to review and remove the PUPs that were
detected during the scan. For instructions to remove the PUPs,
see Remove potentially unwanted programs.
Viruses or malware are detected during a manually initiated scan or
a scheduled scan
Click the notification to see the details of the viruses or malware
that were detected during the scan.
Scheduled scans
Depending on the interval set by your IT administrator, SupportAssist automatically initiates a scan on your system to detect driver
updates, hardware issues, and the required system optimizations.
Before the scan, a message is displayed to confirm if you want SupportAssist to run the scan. If you do not want SupportAssist to run the
scan, click Run Later to defer the scan. When you defer the scan, SupportAssist performs the scan after 24 hours. You can defer the
scheduled three times. When you defer the schedule scan for the third time, SupportAssist automatically performs the scan at the next
scheduled time.
NOTE:
SupportAssist performs a scheduled scan only when the system is connected to an electrical outlet and is not in
use during the start of the scheduled scan.
If an urgent driver update, virus or malware is detected during the scan, a notification is displayed. The type of notification depends on the
operating system. For information on the types of notifications that are displayed by SupportAssist, see
Notifications.
If a hardware issue is detected during the scan, a support request is automatically created.
If enabled by your IT administrator, SupportAssist automatically optimizes your system after the scan.
Getting started with SupportAssist for Business PCs
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