Users Guide

Change language setting
About this task
SupportAssist is available in 25 languages. By default, SupportAssist is set to the same language as that of the operating system. You can
change the language according to your preference.
Steps
1. Open SupportAssist.
2. On the top-right corner of the SupportAssist user interface, click the settings icon, and then click Select language.
The languages list is displayed.
3. Select your preferred language.
4. Click Yes to restart SupportAssist in the selected language.
SupportAssist restarts in the selected language and is displayed next to the selected language.
System details
Hover over the system model or Service Tag displayed in the top-right corner of the SupportAssist user interface to view the system
details. The following table describes the system details that are displayed:
Table 1. System details
Field Description
System model The system model, for example, Latitude E7440.
Service plan type The Dell service plan type and its expiry date.
NOTE: When your service plan expires, the service plan type
and the expiry date are displayed in red color.
Service Tag The unique identifier of the system. The Service Tag is an alpha-
numeric identifier.
Express Service Code The numerical identifier that can be used during automated phone
help, for example, 987-674-723-2.
Memory The RAM installed in the system, for example, 16 GB.
Processor The type of processor installed in the system, for example, Intel Core
i5 6200U.
Operating System The operating system installed on the system, for example, Microsoft
Windows 10 Pro.
Notifications
If enabled by your IT administrator, SupportAssist displays notifications about driver updates and software optimization.
Notifications on SupportAssist window
The following table provides a summary of the notifications that are displayed when you open SupportAssist:
Table 2. Notifications on the SupportAssist window
When the notification displays Action
If you have not optimized your system in the last 14 days
• Click Run All to run all the scans and optimizations on your
system.
• Click Remind Me Later to view the notification when you
open the SupportAssist window after 24 hours.
8 Getting started with SupportAssist for Business PCs