Users Guide
Introduction
Dell SupportAssist for Business PCs automates support from Dell by proactively and predictively identifying hardware and software issues
on your system. SupportAssist addresses system performance and stabilization issues, prevents security threats, monitors and detects
hardware failures, and automates the engagement process with Dell Technical support. SupportAssist also enables you to manually update
system drivers, scan your system hardware, and optimize your system.
SupportAssist is configured and deployed on your system by your IT administrator. You can use only the features that are enabled by your
IT administrator for your system. This document provides information about using SupportAssist installed on your system by your IT
administrator.
Topics:
• Release version
• Key features
• Additional resources
Release version
2.1.0
Key features
• Predictive and proactive issue detection and notification.
• Manually or automatically check for driver updates available for your system.
• Manually or automatically scan your system hardware to identify issues, if any.
• Clean temporary files, optimize network connectivity, fine-tune system performance, and remove viruses and malware.
NOTE:
The virus and malware removal feature is not available in certain regions, for example, China.
• Troubleshoot common system issues by using the step-by-step instructions or video tutorials.
• View details of all SupportAssist events and activities that were performed on a particular day, week, or month.
• Contact Dell Technical Support for remote assistance and send files to them, for example, system activity log.
NOTE:
You can use only the features that are enabled by your IT administrator for your system.
NOTE: The SupportAssist features available for a system vary depending on the Dell service plan of the system.
Additional resources
In addition to this guide, you may refer to the following resources:
• For questions about SupportAssist, go to the Dell SupportAssist Community.
• For video tutorials about various SupportAssist features, see the SupportAssist for Business PCs playlist on YouTube.
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