Users Guide

ManualsBrandsDell ManualsAnalyticsSupportAssist for Business PCs

1 Introduction................................................................................................................................. 5

Release version...................................................................................................................................................................... 5

Key features........................................................................................................................................................................... 5

Additional resources.............................................................................................................................................................. 5

2 Getting started with SupportAssist for Business PCs......................................................................6

SupportAssist user interface................................................................................................................................................6

Change language setting...................................................................................................................................................... 8

System details........................................................................................................................................................................ 8

Notifications........................................................................................................................................................................... 8

Notifications on SupportAssist window........................................................................................................................8

Notifications on taskbar or Windows Actions Center.................................................................................................9

Scheduled scans.................................................................................................................................................................... 9

3 Scanning your system hardware...................................................................................................10

Scan specific hardware component.................................................................................................................................. 10

Run quick hardware scan....................................................................................................................................................10

Run a stress test................................................................................................................................................................... 11

4 Optimizing your system...............................................................................................................12

Clean files.............................................................................................................................................................................. 12

Tune system performance.................................................................................................................................................. 12

Optimize network.................................................................................................................................................................13

Remove viruses and malware............................................................................................................................................. 13

Remove potentially unwanted programs.....................................................................................................................14

Run all system scans and optimizations............................................................................................................................ 14

Notifications on SupportAssist tile.....................................................................................................................................15

5 Getting drivers and downloads.....................................................................................................16

Severity categorization of drivers......................................................................................................................................16

Install driver updates............................................................................................................................................................16

Uninstall driver updates....................................................................................................................................................... 17

Notifications on Get Drivers and Downloads tile..............................................................................................................17

6 Troubleshooting common issues.................................................................................................. 19

Troubleshoot blue screen error.......................................................................................................................................... 19

7 History overview......................................................................................................................... 21

8 Getting support..........................................................................................................................22

Start DellConnect session.................................................................................................................................................. 23

Send files to Dell Technical Support................................................................................................................................. 23

Send log files to Dell technical support.............................................................................................................................24

Contents

Contents 3