Users Guide

Frequently asked questions
1. What are the languages that the SupportAssist user interface supports?
The SupportAssist user interface supports 25 languages. The supported languages are Arabic, Chinese (Simplified), Chinese
(Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean,
Norwegian, Polish, Portuguese (Brazilian), Portuguese (Iberian), Russian, Spanish, Swedish, and Turkish. For instructions to change
your language setting, see Change language setting.
2. Where can I check details of the optimizations that were performed on my system during a scheduled or a manually
initiated optimization?
SupportAssist retains the details of all the events and activities that were performed during the last 90 days. You can view the details
for a month, week, or a specific day on the History page.
3. Why does SupportAssist take more time to perform the optimizations than the duration specified on the tiles?
The time displayed on the system optimization tile is only an estimate based on your system configuration. The actual time required to
perform the optimizations may differ from the estimate time.
4. When I perform a hardware scan, the scan result is displayed as Misconfigured on the History page. But, there is no
notification displayed on the Scan Hardware tile. Why?
If SupportAssist could not scan a component during the hardware scan, the Misconfigured status is displayed. Hence, no notification
is displayed on the Scan Hardware tile. SupportAssist scans the component again during the next manually initiated or automated
scan.
5. I can see the SupportAssist user interface. But, the Clean Files and Optimize Network tiles are disabled. Why?
SupportAssist installed on your system is managed by your IT administrator. Certain features might be disabled by your IT
administrator, hence those tiles are disabled.
6. When I try to open SupportAssist from the programs menu, a message is displayed to contact my IT administrator. Why?
SupportAssist installed on your system is managed by your IT administrator. You can see the SupportAssist user interface only if it is
enabled by your IT administrator for your system.
9
Frequently asked questions 25