Users Guide

• Start DellConnect session

• Send files to Dell Technical Support

• Send log files to Dell technical support

Start DellConnect session

Prerequisites

• You must have administrator rights on the system.

• Ensure that a DellConnect session has been initiated by the Dell technical support agent.

About this task

In certain circumstances, the technical support agent must remotely access your system to troubleshoot and resolve the issue. In such

circumstances, allow the technical support agent to remotely access your system by using

DellConnect.

NOTE: Start a DellConnect session only after the technical support agent enables the session. If you try to start

DellConnect before the support agent enables it, an error message is displayed.

Steps

1. Open SupportAssist and click the Get Support tab.

2. In the Start DellConnect session section, click Start Session.

The DellConnect Terms & Conditions page is displayed.

3. Select I agree to the terms and conditions and click Finish.

Results

DellConnect session is initiated.

Send files to Dell Technical Support

About this task

Send files describing the issue on your system or any specific file requested by the support agent. You can send the following files:

• ZIP

• RAR

• TXT

• JPEG

• PNG

• GIF

• DOCX

• DOC

• ODT

• PDF

• XLS

• XLSX

NOTE:

The maximum size of the file that you can send is 4 MB.

NOTE: You can send only three files in a day. If you have multiple files, compress and send the files as a ZIP file.

Steps

1. Open SupportAssist and click the Get Support tab.

2. On the right pane, click Upload Files.

3. Click Browse, select the required file, and then click Upload.

Getting support