Users Guide

Getting support

The Get Support page enables you to access the available help and support options for your system. The help and support options that

can be accessed vary based on the service plan of your system and your region. If internet connectivity is unavailable, the Dell Technical

Support contact numbers for your region are displayed.

NOTE: The Get Support page is displayed only if you have administrator rights on the system.

Figure 6. Get Support page

The following table describes the help and support features that are displayed on the Get Support page:

Table 6. Get Support page

Feature Description

Start DellConnect Session Allow a technical support agent to access your system remotely to

troubleshoot and resolve an issue. For information on DellConnect, see

Start DellConnect session.

Send files to Tech Support Send files to Dell Technical Support describing an issue on your system

or send files that are requested by a technical support agent.

NOTE: The maximum size of the file that you can send is 4

MB.

For instructions to send files, see Send log files to Dell technical

support.

Upload log file If requested by the technical support agent, send the system activity

logfile to Dell Technical Support. For instructions to send log files, see

Send log files to Dell technical support.

Owner's Manual View and download manuals that are available for your system.

Warranty Information View the warranty details of your system.

Community Support Forums Access topics that are discussed in the SupportAssist forum.

Topics:

22 Getting support