Users Guide

About this task
Fix a blue screen error by running SupportAssist scans and optimization.
Steps
1. Open SupportAssist.
2. Click the Troubleshooting tab and click My PC stopped responding or restarted unexpectedly. (I got a Blue Screen Error.).
3. Click Fix Now.
The home page is displayed and a system is initiated. After the scan is complete, one of the following is displayed:
• If no issue is detected and there are no updates, an appropriate message is displayed on each tile. The amount of hard drive space
recovered, and the number of viruses or malware that are removed is displayed on the home page.
• If driver updates are detected during the scan, the update type and the number of available updates are displayed on the Get
Drivers & Downloads tile. For instructions to install driver updates, see Install driver updates.
• If a hardware issue is detected which requires creating a support request, a support request is automatically created, and the issue
summary page is displayed.
• If an issue is detected which does not require creating a support request, the issue title is displayed above the tiles and a
notification is displayed on the Scan Hardware tile after all the scans are complete.
NOTE: The type of notification depends on the severity of the hardware issue. For information on the types of
notifications that are displayed by SupportAssist, see Notifications. Click Skip to hide the notification.
• If potentially unwanted programs (PUPs) are detected, a notification is displayed on the Remove Viruses & Malware tile. For
instructions to remove PUPs, see Remove potentially unwanted programs.
20 Troubleshooting common issues