Users Guide

Troubleshooting common issues
The Troubleshooting page provides step-by-step instructions to help you resolve common issues by yourself without the assistance of Dell
technical support. On the Troubleshooting page, you can also access video tutorials for common hardware, software, and operating
system issues.
NOTE: Depending on the preferences selected by your IT administrator, you can access the links that are enabled on the
Troubleshooting page.
Figure 4. Troubleshooting page
If a hardware issue is detected during a scan or a support request is created for a hardware issue, the following links on the
Troubleshooting page are disabled:
• I want to check a specific piece of hardware
• I want to scan my entire PC
• My PC stopped responding or restarted unexpectedly. (I think it was a 'Blue Screen' Error.)
If you sign in to your system with non-administrator rights, you can use only the following links and the links in the How-to Videos
section:
• I want to check a specific piece of hardware
• I want to scan my entire PC
Topics:
• Troubleshoot blue screen error
Troubleshoot blue screen error
Sometimes, your system restarts automatically or stops responding and a blue screen is displayed. This is known as the blue screen error.
A blue screen error is displayed when some critical data on the system is corrupted, a hardware failure is detected, or an issue is detected
on the system and the system needs to be restarted immediately.
Prerequisites
You must have administrator rights on the system.
6
Troubleshooting common issues 19