Users Guide

Steps
1. Open SupportAssist and click .
2. On the Scan Hardware tile, click Run Now.
Results
After the scan is complete, one of the following is displayed:
• If no issue is detected, an appropriate notification is displayed on the tile.
• If an issue is detected and requires creating a support request, a support request is automatically created, the optimization tiles are
disabled, and the issue summary page is displayed. A notification is also sent to your IT administrator.
• If an issue is detected and does not require creating a support request, the issue title is displayed above the tiles and a notification is
displayed on the Scan Hardware tile. The optimization tiles are also disabled. Click Skip to enable the optimization tiles.
Run a stress test
About this task
A stress test helps you to detect issues in hardware components such as the system board, optical drives, camera, hardware components
that are scanned during a quick scan.
WARNING:
During a stress test, you may see flashes on your screen and may not be able to use your system.
Steps
1. Open SupportAssist and click the Troubleshooting tab.
2. Click I want to scan my entire PC and click Start.
SupportAssist prompts you to save your files and close all applications.
3. Click OK to run the test.
Results
After the scan is complete, the following may be observed:
• If no issue is detected, an appropriate notification is displayed on the tile.
• If an issue is detected and requires creating a support request, a support request is automatically created, the optimization tiles are
disabled, and the issue summary page is displayed. A notification is also sent to your IT administrator.
• If an issue is detected and does not require creating a support request, the issue title is displayed above the tiles and a notification is
displayed on the Scan Hardware tile. The optimization tiles are also disabled. Click Skip to enable the optimization tiles.
Scanning your system hardware
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