Users Guide

Scanning your system hardware
Running a hardware scan enables you to detect hardware issues on your system. SupportAssist scans your system hardware based on a
predefined schedule. You can also manually perform the following to identify a hardware issue:
• Scan a specific hardware component
• Run a quick hardware scan
• Run a stress test
NOTE: If an issue is detected during a scan and requires creating a support request, a support request is automatically
created. If SupportAssist is not able to automatically create the support request, the Fix Now option is displayed on the
Scan Hardware tile. You must click Fix Now to retry creating the support request.
Topics:
• Scan specific hardware component
• Run quick hardware scan
• Run a stress test
Scan specific hardware component
About this task
Depending on your requirement, you can scan a specific hardware component.
NOTE:
The following steps are applicable for scanning the hard drive. The steps to run a scan may vary depending on
the hardware component that you select.
Steps
1. Open SupportAssist and click the Troubleshooting tab.
2. Click I want to check a specific piece of hardware.
The list of hardware components that are available on your system is displayed.
NOTE:
Click Refresh system hardware list to update the list.
3. In the Storage Devices section, click Hard Drive.
4. Select a test and click Run Test.
Results
After the scan is complete, one of the following is displayed:
• If no issue is detected, Passed status and are displayed.
• If an issue is detected which does not require creating a support request, Failed status and icon are displayed.
• If an issue is detected which requires creating a support request, a support request is automatically created, and the issue summary
page is displayed. A notification is also sent to your IT administrator.
Run quick hardware scan
About this task
Run a quick scan on your system to detect issues in hardware components such as hard drive, processor, and so on.
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10 Scanning your system hardware