Release Notes
Table Of Contents
- SupportAssist for Business PCs with Windows OS Release Notes
- Release Summary
- Version
- Release date
- Priority and recommendations
- Compatibility
- System requirements for deploying SupportAssist
- New features and enhancements in this release
- Known issues
- View option displayed instead of Run option
- SupportAssist fails to validate certificates
- Installation of SupportAssist for business PCs fails
- SupportAssist deployment package detected as harmful by Microsoft Defender
- Error message is displayed stating that a latest version of the application is already installed
- No updates found message is displayed during drivers and downloads update
- Download CSV option downloads the predefined columns data
- Registry entries are not deleted during uninstallation
- Scan progress is not displayed
- Service does not start automatically
- Limitations
- Resources
- Contacting Dell
Known issues
View option displayed instead of Run option
Description On the SupportAssist user interface, in the Remove Viruses & Malware tile, the View option is displayed
instead of the Run option even when no virus or malware is detected.
Workaround Close and reopen SupportAssist.
Tracking number SACB-3234
Versions affected 2.3 and later
SupportAssist fails to validate certificates
Description In certain environments, SupportAssist for business PCs may fail to validate certificates if Internet
Explorer proxy is used for Internet connectivity. Therefore, SupportAssist is unable to connect to Dell
backend successfully.
Workaround Configure the WinHTTP proxy for Internet connectivity.
Tracking number SACB-3163
Versions affected 2.2 and later
Installation of SupportAssist for business PCs fails
Description
SupportAssist for business PCs installation may fail when the Dell Data Vault component is unable to
install its drivers.
Workaround Restart the PC and try installing SupportAssist again.
Tracking number DDV-1844
Versions affected 2.2 and later
SupportAssist deployment package detected as harmful by Microsoft
Defender
Description
The SupportAssist deployment package that is downloaded from TechDirect is detected as harmful by
Microsoft Defender.
Workaround Temporarily turn off Windows Defender, download the SupportAssist deployment package from
TechDirect, and then turn on Microsoft Defender.
Tracking number SACB-2498
Versions affected 2.2 and later
Error message is displayed stating that a latest version of the
application is already installed
Description
While deploying SupportAssist for business PCs using deployment tools such as SCCM, an error message
is displayed stating that the latest version of the application is already installed.
Workaround Contact Dell Technologies technical support for assistance.
Tracking numbers SACB-1890 and SACB-1486
Release Summary 3