Release Notes
Table Of Contents
- SupportAssist for Business PCs with Windows OS Release Notes
- Release Summary
- Version
- Release date
- Priority and recommendations
- Compatibility
- System requirements for deploying SupportAssist
- New features and enhancements in this release
- Known issues
- View option displayed instead of Run option
- SupportAssist fails to validate certificates
- Installation of SupportAssist for business PCs fails
- SupportAssist deployment package detected as harmful by Microsoft Defender
- Error message is displayed stating that a latest version of the application is already installed
- No updates found message is displayed during drivers and downloads update
- Download CSV option downloads the predefined columns data
- Registry entries are not deleted during uninstallation
- Scan progress is not displayed
- Service does not start automatically
- Limitations
- Resources
- Contacting Dell
System requirements for deploying SupportAssist
The following are the requirements that a target PC must meet for successful deployment of SupportAssist:
● Operating system:
○ Laptops and desktops—Microsoft Windows 8, 8.1, and 10
○ Dell Edge Gateways—Microsoft Windows 10 IoT Enterprise 2015 LTSB (only 64-bit)
○ Dell Embedded Box PCs—Microsoft Windows 10 Professional (only 64-bit) and Microsoft Windows 10 IoT Enterprise
2015 LTSB (only 64-bit)
● Software:
○ Microsoft .NET Framework 4.6.1
○ PowerShell script execution must be enabled on the PCs.
● Installed memory—4 GB (recommended)
● Web browser—latest versions of Google Chrome, Microsoft Edge, or Mozilla Firefox.
● Ports:
○ 5700—to open the SupportAssist user interface.
○ 9012—to communicate with Dell SupportAssist service. If this port is not available, SupportAssist uses another available
port.
○ 8884—to communicate with Dell support website.
● Network:
○ Internet connectivity
○ Transport Layer Security (TLS) version 1.2 must be enabled.
○ Elevation of the SupportAssistUI.exe launch command must be enabled on the PCs.
○ The PCs must be able to connect to the following destinations:
￭ https://apidp.dell.com
￭ https://saservices.dell.com
￭ https://techdirect.dell.com
￭ http://downloads.dell.com
￭ http://dl.dell.com
￭ https://www.dell.com
￭ https://agent-api.sa.insights.dell.com
￭ https://dellupdater.dell.com
￭ https://sa.apis.dell.com
￭ https://apigtwb2c.us.dell.com
￭ https://content.dellsupportcenter.com
￭ https://hb.apis.dell.com
To verify if the above destinations are connecting from the PCs, at the command prompt, type tracert
<destination address> and press Enter. For example, tracert apidp.dell.com
￭ If the PCs can connect to the destination, appropriate results are displayed.
￭ If the PCs are unable to connect to the destination, an error message is displayed.
NOTE: To allow communication, verify the firewall settings on the PCs.
New features and enhancements in this release
● Early access to next generation user experience for SupportAssist in TechDirect.
● Ability to view a record of the group management and remote actions related changes and activities performed in last 30
days on the Audit trail page.
● Option to specify time range for scheduled scans.
● Option to select the frequency for SupportAssist to update the drivers and downloads, and perform system optimizations
and hardware scans.
● Option to allow administrators to remotely optimize PCs without the need for user intervention.
● View updates to Dell applications installed on your PC, along with BIOS, firmware, and driver updates.
● Improved the criteria based on which the Recommended and Optional driver updates applicable for your PC are displayed.
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Release Summary