FAQ

4. To open the command prompt in system context mode, run psexec -i -s cmd.exe. A new command prompt
window is opened in system context mode.
5. Change the working directory to the Internet Explorer installation folder and run iexplore.exe in system context
mode.
6. Verify the proxy settings in Internet Options > Connections > LAN Settings.
● How do I verify if the Dell server certificate revocation check is successful?
Perform the following steps to verify if the Dell server certificate revocation check is successful:
1. Download Microsoft PsTools Suite from the Microsoft website and extract the files to a folder.
2. Open Command Prompt with administrator rights.
3. Change the working directory to the folder where you extracted Microsoft PsTools Suite.
4. To open the command prompt in system context mode, run psexec -i -s cmd.exe. A new command prompt
window is opened in system context mode.
5. Change the working directory to the Internet Explorer installation folder and run iexplore.exe in system context
mode.
6. In Internet Explorer, go to https://www.dell.com/ and download the certificate.
To download the certificate, click the padlock icon on the address bar, and click View certificates. In the Certificate
window, click the Details tab, click Copy to File..., and follow the instructions in the Certificate Export Wizard.
7. In the Command Prompt, run certutil.exe -verify <Path_of_certificate>. A confirmation message is
displayed if the certificate revocation check is successful.
NOTE: If the certificate revocation check fails, SupportAssist does not work as expected.
Resources
This section provides information about the documentation resources and other useful links that provide more information about
SupportAssist for business PCs.
Table 3. Resources
For more information about See Available at
Onboarding to TechDirect, configuring
and downloading SupportAssist, and
deploying SupportAssist on PCs
SupportAssist for Business PCs with
Windows OS Deployment Guide
SupportAssist for Business PCs
documentation
Using TechDirect to manage your PCs
running SupportAssist for business PCs
SupportAssist for Business PCs with
Windows OS Administrator Guide
Frequently asked questions and answers
about SupportAssist for business PCs
SupportAssist for Business PCs
with Windows OS Frequently Asked
Questions
Setting up SupportAssist for business
PCs
SupportAssist for Business PCs with
Windows OS Quick Setup Guide
Data collected from various components
of your PC
SupportAssist for Business PCs with
Windows OS Data Collected from
Connected PCs
Summary of recent changes,
enhancements, known issues, and
limitations in the release
SupportAssist for Business PCs with
Windows OS Release Notes
Using SupportAssist that is configured
and deployed on your PC by your
administrator
SupportAssist for Business PCs with
Windows OS User's Guide
Resources 9