FAQ

○ If no application is using the 5700 port, no result is displayed.
○ If any other application is using the 5700 port, the port number and LISTENING status are displayed.
7. Restart the Dell SupportAssist for Business PCs service.
● I have allowed the users in my organization to view and use the SupportAssist user interface. But, they are unable to
open the user interface. What could be the reason?
To open the SupportAssist user interface, ensure that the security level for the PC is set to Medium-high, Medium,
Medium-low, or Low for the Local intranet zone. To set the security level, perform the following steps:
1. Click Start to open the programs menu.
2. Search and open Internet Options.
3. Click the Security tab.
4. Select the Local intranet zone.
5. Set the security level.
6. Click Apply and click OK.
Data consumption
● How much Internet data does SupportAssist consume for monitoring PCs?
SupportAssist requires Internet connectivity for its operations. The following table lists the frequency and average data that
is consumed for monitoring 100 PCs:
Table 2. Average data consumption
Event Frequency of the event Data consumption (in KB)
Registering SupportAssist Once after deployment 802
Sending routine PC monitoring
information
Once every 24 hours after deployment 241
Sending periodic PC monitoring
information
Every 30-45 days after deployment 210435
Sending alert and PC state information When an alert is detected 30
Verifying PC warranty information Once after deployment 7
Creating support request When an alert qualifies for creation of a
support request
159
Checking for updates Once every week 30
Checking for configuration updates Once every 24 hours 31
PC insights Once every hour 2320
NOTE: For drivers, BIOS, and firmware updates, the data consumption value varies depending on the number of
updates.
Language support
● What are the languages supported by TechDirect?
TechDirect supports 11 languages—Chinese (Simplified), Chinese (Traditional), English, French, German, Italian, Japanese,
Korean, Iberian Portuguese, Russian, and Spanish.
● What are the languages supported by the SupportAssist user interface?
The SupportAssist user interface supports 25 languages—Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish,
Dutch, English, Finnish, French, French Canadian, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian,
Polish, Brazilian Portuguese, Iberian Portuguese, Russian, Spanish, Swedish, and Turkish.
FAQs
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