FAQ

You should set up a TechDirect account before you begin deploying SupportAssist. To enroll your organization with
TechDirect, go to https://tdm.dell.com.
● What are the uses of the SupportAssistUninstall_Cleanup.ps1 script?
The SupportAssistUninstall_Cleanup.ps1 script that is available in your SupportAssist for business PCs deployment package
performs the following:
○ Clears the registry entries, services, and folders related to SupportAssist, from the PC.
○ Checks and uninstalls Dell SupportAssist for Home PCs or SupportAssist for ProManage if it is installed on the PC.
You can also use the SupportAssistUninstall_Cleanup.ps1 script to clean up PCs running older versions of SupportAssist.
●
I have the SupportAssistCleanup.ps1 and CheckAndUninstall.ps1 scripts saved on my PC, can I still use them to cleanup
my PCs?
No, it is recommended that you download and use the SupportAssistUninstall_Cleanup.ps1 script from the SupportAssist
for business PCs version 2.3 or later deployment package.
Updating SupportAssist on your PCs
● I have installed an older version of SupportAssist for business PCs on the PCs in my organization. Should I update to
the latest SupportAssist version?
If the PCs in your organization are running SupportAssist for business PCs version 2.1 or earlier, it is recommended that you
update to the latest version. Updating to the latest version enables you to receive full benefits of the updated SupportAssist
features.
● What is the expiry date for my SupportAssist installation?
All SupportAssist installations have expiry dates. If SupportAssist is about to expire or has expired, you must update to the
latest version of SupportAssist on the target PCs to ensure continued support. Updating to the latest version enables you to
receive full benefits of the updated SupportAssist features.
The following table lists the validity of each version of SupportAssist:
Table 1. SupportAssist release version and validity
Release version Validity
1.5.0.0 Expired
1.6.0.107 Expired
1.7.0.57 Expired
2.0.0.220 Expired
2.0.1.43 Expired
2.0.2.6 Expired
2.1.0.294 Expired
2.1.1.219 Expired
2.1.2.16 Expired
2.1.3.2 Expired
2.1.4.135 Expired
2.1.5.101 Valid until October 30, 2021
2.2.0.144 Valid until March 21, 2022
2.2.1.76 Valid until March 21, 2022
2.2.2.5 Valid until March 21, 2022
2.3.0.125 Valid until August 18, 2022
4 FAQs