FAQ

Managing assets
● I have multiple SupportAssist administrators in my company. Some of the administrators have downloaded and deployed
SupportAssist to assets in their site. However, these assets running SupportAssist are not displayed in the Manage Assets
page. What could be the reason?
● Can I organize my assets in a group while deploying SupportAssist?
Optimizing your PCs
● SupportAssist does not run scheduled scans even if it is enabled on the PCs. Why?
● I have disabled the option of users opening and running SupportAssist on their PCs and enabled scans to run in the
background. However, SupportAssist displays notifications about updates for users in my company. What could be the
reason?
● What type of files are deleted during the Clean Files optimization?
● What are the benefits of performing the Clean Files optimization?
● What does the Tune Performance feature do?
● What are the benefits of performing the Tune Performance optimization?
● What does the Optimize Network feature do?
● What does the Remove Virus and Malware feature do?
SupportAssist user interface
● I have installed SupportAssist on my PC, but I am unable to open the user interface. What could be the reason?
● How can I check if any other application uses the 5700 port?
● I have allowed the users in my organization to view and use the SupportAssist user interface. But, they are unable to open
the user interface. What could be the reason?
Data consumption
● How much Internet data does SupportAssist consume for monitoring PCs?
Language support
● What are the languages supported by TechDirect?
● What are the languages supported by the SupportAssist user interface?
Miscellaneous
● Can I update the BIOS on a BitLocker enabled PC?
● When I try to run a BIOS or Driver update on the PCs that I manage, TechDirect displays a message that these updates are
already scheduled. But, the update is not installed, and after three days, TechDirect displays a message that these updates
are to be reviewed again. What could be the reason for this issue?
● Why are my users reporting that their PCs are occasionally slow or non-responsive?
● How do I repair SupportAssist?
● When can I see the PC utilization data on the Overview page in TechDirect?
● How do I verify if my proxy is configured in system context mode?
● How do I verify if the Dell server certificate revocation check is successful?
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FAQs