Deployment Guide

Configuring and deploying SupportAssist
TechDirect enables you to configure and download a customized SupportAssist executable file that is associated with your
TechDirect account. Each Connect and manage administrator must configure SupportAssist in TechDirect before downloading
and deploying SupportAssist for business PCs.
After you have configured and downloaded SupportAssist, extract and create the deployment package which can be deployed
on the PC to install SupportAssist.
Topics:
• Configure and download SupportAssist for the first time
• Modify configuration and download SupportAssist for business PCs
• Managing SupportAssist preferences
• Create the SupportAssist deployment package
• Prerequisites for deploying SupportAssist
• Deploy SupportAssist using deployment tools
• Install SupportAssist on a single PC using Command Prompt or PowerShell
• Updating SupportAssist for business PCs
• Run the SupportAssist self-diagnosis test
Configure and download SupportAssist for the first
time
If you are configuring SupportAssist for the first time, you must add contact and shipping details, and configure the
SupportAssist preferences before downloading and deploying SupportAssist on PCs running the Windows operating system.
Prerequisites
● Ensure that you activate the Connect and manage service. See Activate the Connect and manage service.
● Ensure that you allow browser pop-ups from TechDirect.
● You must be signed in to TechDirect as a Connect and manage administrator.
CAUTION:
It is recommended that you sign in to TechDirect using a generic email address. If you use a personal
email address, you cannot reassign the ownership of device management and configuration of your deployed
PCs to another administrator.
Steps
1. From the TechDirect dashboard, go to Connect and manage > Manage your PC fleet.
The Getting Started - Configure page is displayed.
2. In the Add contact and shipping Address section, click Add.
3. Enter the primary contact details, secondary contact details, shipping address, and then click Finish.
4. In the Select OS type section, select Windows.
5. In the Configure preferences section, enable or disable the required SupportAssist Preferences and click Save and next.
NOTE: The configuration is applied to the PCs within 24 hours after they connect to the Internet.
The Download page is displayed.
6. Select one of the SupportAssist deployment package formats:
● Windows 64-bit Executable (.exe)
● Windows 64-bit Installer (.msi)
7. To download the Dell Trusted Device, select Include security agent (Dell Trusted Device).
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Configuring and deploying SupportAssist 9